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Purchasing, Shipping Policies and Return

Purchasing, Shipping Policies and Return
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– You can shop directly on the website and pay with paypal.

– Buy directly on Amazon by clicking the “Buy on Amazon” buttons on the website.


– Orders can be shipped worldwide through Amazon.

– If you purchase directly on the website, shipping areas will be displayed in the checkout section.


– Orders purchased on Amazon can be returned directly to Amazon.

– For orders purchased on the website, please contact us for return instructions. Orders outside the US cannot currently be returned when purchased on the website.


Expedited: 10-12 days
Standard: 11-16 days

Standard: 11-16 days

Standard: 11-16 days

Italy, Switzerland, Australia
14-18 days

EU1 : Belgium, Bulgaria, Croatia, Czech Republic, Estonia, France, Germany, Greece, Hungary, Latvia, Lithuana, Poland, Portugal, Romania, Slovakia, Spain, Sweeden
11-16 days

EU2 : Israel, Austria, Denmark, Finland, Ireland, Malta, Netherlands, Norway, Slovenia
11-16 days

New Zealand:
25-30 days

ZONE1: Brunei, Indonesia, Malaysia, Philippines
Standard: 25-30 days

Zone 2: Bangladesh, Bhutan, Hong Kong, India, Laos, Mongolia, North Korea, South Korea, Sri Lanka, Timor-Leste, American Samoa, Cook Islands, Fiji, French Polynesia, Kiribati, Micronesia, Niue, Pitcairn, Tonga, Tuvalu, Vanuatu, Wallis and Futuna
17-23 days

ZONE 2: Cambodia, Taiwan, Northern Mariana Islands, Papua New Guinea, Samoa, Solomon Islands
18-24 days

ZONE 2: Maldives, Myanmar, Nepal, Pakistan, Nauru, New Caledonia
(25-35 days)

ZONE 4 : Armenia, Azerbaijan, Cyprus, Tajikistan, Turkmenistan, Uzbekistan, Albania, Bosnia and Herzegovina, Finland, Gibraltar, San Marino, Serbia, Turkey, Ukraine, Vatican, Greenland, Puerto Rico, Virgin Islands, Guam
17-23 days)

ZONE 4 : Georgia, Kazakhstan, Kyrgyzstan, Belarus, Iceland, Liechtenstein, Luxembourg, Moldova, Monaco, Montenegro, Marshall Islands
( 25-35 days)

ZONE 5 (17-23 days)
Kenya, Madagascar, Morocco, Nigeria, Iraq, Lebanon, Oman, Saudi Arabia, Honduras, Montserrat, Nicaragua, Peru

ZONE 5 (23-30 days)
Liberia, South Africa, Bahrain, Iran, Martinique, Panama, Argentina, Brazil, Colombia

ZONE 5 (30-35 days)
The remaining countries

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12 thoughts on “Purchasing, Shipping Policies and Return

  1. Sara Schell says:

    Hello, I ordered FNAF plush withered. I have not received my order and I cannot find an email with tracking information or on my PayPal.

    My address is 110-202 Salisbury way, Sherwood Park, Alberta T8B 0B9. I believe we ordered it on your site around a month ago.

    1. xsmartglobal says:

      Hello, we don’t have any information about this order. You need to provide accurate information or your order number

  2. brncgrimaldo48 says:

    having trouble purchasing some items any suggestions when I try the last step to pay it does not let me it says The merchant account is restricted.

    1. xsmartglobal says:

      👉Our payment system has officially returned. Currently, you can order on the website and pay via Paypal, discount programs on the website will continue from now until December 31.
      👉We will update the payment method by Visa/Mastercard in the near future. Thank you and have a nice day! 🥰

  3. Josh guerrero says:

    The plushie got sent to the wrong address please help

  4. sammorrell873 says:

    I need you to cancel an item Order #20300, that has not shipped so i can change my address, the address had an error on it when i looked at it a second time

  5. My order says ot was delivered yesterday. However it was not. The order number is 20724. It was thatbit was left in my mailbox but nothing was delivered.

    1. xsmartglobal says:

      Hello, can you provide order information via our email?

  6. My order says it was delivered however it wasn’t. The order number is 20724

    1. xsmartglobal says:

      Hello, can you provide order information via our email?

  7. avgerinostak says:

    Hello, I’m trying to order some plushes to Greece. once i get to finalize the order it says that the order can’t be shipped to Greece. is there a way i can get them from you? i would appreciate a reply.

    1. xsmartglobal says:

      Hi, what’s your order number? we will check

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