AT XSMART GLOBAL, WE STRIVE TO PROVIDE EXCELLENT SERVICE WHICH INCLUDES THE SECURITY OF SHIPPING YOUR PACKAGES. WE HAVE OPTED TO PROVIDE YOU WITH MULTIPLE OPTIONS FOR SHIPPING YOUR ORDER THAT PROVIDES TRACKING NUMBERS TO ENSURE THAT YOU CAN MONITOR YOUR SHIPMENT AS IT TRAVELS TO YOUR DOORSTEP.
XSmart Global products can be shipped to most countries around the world. If you cannot order Scrap Turtle to ship to your country, it means that we cannot deliver to that country.
SHIPPING PRICE
The shipping fee will be displayed when you fill in the address information in the “Check out” interface.
NOTE:
Shipments outside of the US may incur additional customs charges. Additionally, EU orders can be subject to further local import duty and taxes. These differ by country and are the responsibility of the customer.
DELIVERY TIMES
| REGION | SHIPPING METHOD | COURIER | TRANSIT TIME |
| US | Ground Service | USPS | 5-7 business days |
| US | Expedited Air Service | USPS | 6-8 business days |
| US | Standard Air Service | USPS | 10-15 business days |
| CA, JP, NX, SW | Air Service | Yun Express | 12-20 business days |
| UK, EU, AU, MX | Air Service | Yun Express | 7-12 business days |
NOTE:
- Transit Times are estimated from when a package departs warehouse, not when the shipping label is created.
- For all other countries/regions not listed above, transit times may be longer.
Tracking
We have updated our tracking systems to provide you with a tracking link the moment your order is ready for pick-up by our shipping carriers, allowing you to track your package
During the 10-20 business day transit period, it is normal for your tracking link to not frequently update as your package is on the way. Once your local courier has received your package, tracking updates will appear more often.
NOTE
Customs, natural events or ground strikes may cause shipping delays. We are not responsible for shipping delays resulting from external events contact us with any questions.