Purchasing, Shipping Policies and Return
– You can shop directly on the website and pay with paypal.
– Buy directly on Amazon by clicking the “Buy on Amazon” buttons on the website.
– Orders can be shipped worldwide through Amazon.
– If you purchase directly on the website, shipping areas will be displayed in the checkout section.
– Orders purchased on Amazon can be returned directly to Amazon.
– For orders purchased on the website, please contact us for return instructions. Orders outside the US cannot currently be returned when purchased on the website.
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US
Expedited: 10-12 days
Standard: 11-16 days
UK:
Standard: 11-16 days
CA:
Standard: 11-16 days
Italy, Switzerland, Australia
14-18 days
EU1 : Belgium, Bulgaria, Croatia, Czech Republic, Estonia, France, Germany, Greece, Hungary, Latvia, Lithuana, Poland, Portugal, Romania, Slovakia, Spain, Sweeden
11-16 days
EU2 : Israel, Austria, Denmark, Finland, Ireland, Malta, Netherlands, Norway, Slovenia
11-16 days
New Zealand:
25-30 days
ZONE1: Brunei, Indonesia, Malaysia, Philippines
Standard: 25-30 days
Zone 2: Bangladesh, Bhutan, Hong Kong, India, Laos, Mongolia, North Korea, South Korea, Sri Lanka, Timor-Leste, American Samoa, Cook Islands, Fiji, French Polynesia, Kiribati, Micronesia, Niue, Pitcairn, Tonga, Tuvalu, Vanuatu, Wallis and Futuna
17-23 days
ZONE 2: Cambodia, Taiwan, Northern Mariana Islands, Papua New Guinea, Samoa, Solomon Islands
18-24 days
ZONE 2: Maldives, Myanmar, Nepal, Pakistan, Nauru, New Caledonia
(25-35 days)
ZONE 4 : Armenia, Azerbaijan, Cyprus, Tajikistan, Turkmenistan, Uzbekistan, Albania, Bosnia and Herzegovina, Finland, Gibraltar, San Marino, Serbia, Turkey, Ukraine, Vatican, Greenland, Puerto Rico, Virgin Islands, Guam
17-23 days)
ZONE 4 : Georgia, Kazakhstan, Kyrgyzstan, Belarus, Iceland, Liechtenstein, Luxembourg, Moldova, Monaco, Montenegro, Marshall Islands
( 25-35 days)
ZONE 5 (17-23 days)
Kenya, Madagascar, Morocco, Nigeria, Iraq, Lebanon, Oman, Saudi Arabia, Honduras, Montserrat, Nicaragua, Peru
ZONE 5 (23-30 days)
Liberia, South Africa, Bahrain, Iran, Martinique, Panama, Argentina, Brazil, Colombia
ZONE 5 (30-35 days)
The remaining countries
Hello, I ordered FNAF plush withered. I have not received my order and I cannot find an email with tracking information or on my PayPal.
My address is 110-202 Salisbury way, Sherwood Park, Alberta T8B 0B9. I believe we ordered it on your site around a month ago.
Hello, we don’t have any information about this order. You need to provide accurate information or your order number
HI there the FNAF plush arrived but they sent it back because of the address. would you please send it back to P.o.box 2590? the tracking number is is 9274890316855405810584 the order number is 17247
having trouble purchasing some items any suggestions when I try the last step to pay it does not let me it says The merchant account is restricted.
👉Our payment system has officially returned. Currently, you can order on the website and pay via Paypal, discount programs on the website will continue from now until December 31.
👉We will update the payment method by Visa/Mastercard in the near future. Thank you and have a nice day! 🥰
if one plushie ever goes out of stock will it ever be back in stock again. i wanna get the fredbear plush without eye outlines but its out of stock!
is the fredbear plush ever gonna be back in stock?
The plushie got sent to the wrong address please help
I need you to cancel an item Order #20300, that has not shipped so i can change my address, the address had an error on it when i looked at it a second time
Hello, I just wanted to ask if shipping from Vietnam and only us shipping have different appearances for the plushies. (Specifically withered Bonnie)
My order says ot was delivered yesterday. However it was not. The order number is 20724. It was thatbit was left in my mailbox but nothing was delivered.
Hello, can you provide order information via our email?
xsmartglobal@gmail.com
My order says it was delivered however it wasn’t. The order number is 20724
Hello, can you provide order information via our email?
xsmartglobal@gmail.com
ive puchased a spring bonnie plush and entered in the wrong state with out signing into the account and you guys sent us a email and i try to track the order and it says cannot find order please help me edit the order and get the order back
Hello, I’m trying to order some plushes to Greece. once i get to finalize the order it says that the order can’t be shipped to Greece. is there a way i can get them from you? i would appreciate a reply.
Hi, what’s your order number? we will check
21647
Please email us for support
The state on my address is wrong if we could please fix it
Please email us for support
Hi, I am trying to find out what is going on with my order. When I select the tracking, it tells me the order cannot be found.
Hello I ordered a fredbear plush with the order number #21785 yesterday and upon looking up the number on the tracking page it says it could not find my order, so I would like to ask if everything is okay with the order
Please email us for support
Hello I am reaching out because I ordered a Fredbear plush with the tracking number #21785
and upon looking up the tracking page and imputting my number it says it could not find my order. I would like to know if everything is altight with the order since this is my first purchase from here.
Hi. I am unable to track order number 21820. Please advise when is ETA. Thank you
Please email us for support
I never got a email of my order but the money came out of my account.. how do i.track.my order without a.trackong number or email?
Please email us for support
Ok look I ordered two products withered Bonnie and devil Bonnie and I have no order number no info on anything help me right now or my money back and if u can’t do anything about it I will tell everyone to never order from your site it came out of my account it was 40 dollars ur just scammers
Please email us for support
My orders
[Order #21882. [Order #21883
[Order #21881 cancel these orders please please
Please email us for support
I got charged for the order. But on the checkout it said i had the wrong zip code yet the money was taken from my account. I did not receive an order confirmation or anything just that error message and the charge to my bank.
Please email us for support
Hi
I did not receive my order yet. Order # 21544 on June 15, 2024.
Please let me know the status of my order
Please email us for support
Sir before I purchased polo t-shirt 4 nos order # 14771 by web site and I received girls cloth very rubbished condition because I don’t know people how can do this kind of cheating.
please reopen the website
Trying to pay for some plushies,but the payment system is not working.
Gone through the PayPal part aswell yet not showing if payment was accepted or not
Do you ship to the US? It says you do but US dollars aren’t available as a currency and I can’t find US when it asks where to ship.
It says you ship to US, but when I’m at checkout, it doesn’t have an option for US
Sir before I purchased polo t-shirt 4 nos by web site and I received girls cloth very rubbished condition because I don’t know people how can do this kind of cheating.